BRICKLIVE - The UK’s largest LEGO exhibition - FAQs

FAQs

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  • What is BRICKLIVE?
    BRICKLIVE is a multi-day event filled with hands-on and interactive fun with LEGO! Perfect for fans of all ages, BRICKLIVE is heaven for those who love the world’s most popular toy!
  • Where in the UK is BRICKLIVE in 2017?
    We are heading to-

    Glasgow SECC 20th – 23rd July 2017

    London ExCeL 27th – 30th July 2017

    Belfast TEC 3rd – 6th August 2017

    October 26th – 29th October 2017

  • I have a question about my tickets or buying tickets?
    Please go to the Ticketing Questions category.

  • How is the show structured? Can I leave early? Will I be able to come back into the event if I leave?
     Visitors may arrive and leave anytime within the show hours, as shown on your ticket. You will be given a stamp which allows you to entry throughout the day.

  • Will I still have to queue to enter the show even though I've purchased my tickets online in advance?
     If you’ve purchased advance tickets to BRICKLIVE, you’ll skip the Box Office queue and head to the entrance queue!

    If you and your family arrive before the start of the day you will need to wait until the doors open, so you might prefer to arrive after the doors have opened – remember, you can stay all day!

    We strongly encourage purchasing BRICKLIVE tickets in advance! We cannot guarantee ticket availability the day of the event.

  • Can I bring a pushchair to BRICKLIVE?
    Yes, pushchairs are allowed at the event.

  • Can I bring a camera or video camera to the event?
    Yes! We encourage families to bring cameras to capture their experiences with hundreds of fantastic LEGO creations!

    Please note: There will be official press and media photographers at BRICKLIVE. If you do not wish to be photographed, please contact the organisers.

  • Will there be places to eat inside the event?
    We have tea and coffee concessions within the show.

  • How accessible is the event for those with special needs?
    BRICKLIVE offers an assortment of interactive activities that reach all learning styles and levels of interest. For those who need it, there is disabled parking close to the entrance of the venue and the show is all on one level making it easy for wheelchair access. Please consult the venue website for more details. Seating areas are located throughout the event space for your convenience. All visitors, including those in wheelchairs and those with special needs, will find BRICKLIVE to be a fun, enriching and educational experience. Guide dogs for the blind and service dogs for people with disabilities are welcome.

  • May my child attend the event without an adult?
    For everyone’s safety, children and youths under the age of 16 must be supervised by an accompanying adult (aged 18 and over) at all times during their visit.

  • What happens if I get separated from the rest of my party during the event?
    If at any time you are separated from the rest of your party, you should report to the Info & Meeting Point located at the huge red and yellow LEGO brick in the centre of the show.

  • Can my child bring LEGO creations he/she created at home to BRICKLIVE?
    No, they cannot bring their own creations to the show. There are over 1 million LEGO bricks at the event to build with.

  • Can my child bring his/her creation(s) built at BRICKLIVE home with us?
    No, the creations made at BRICKLIVE need to be left at the event. At the end of each day, the bricks are taken apart so that they can be re-used for the next day’s visitors. Bags will be checked if any suspicious activity is reported.

  • Can I use my LEGO VIP card in the shop at the show?
    No, we do not accept LEGO VIP cards.

  • Is there a cloakroom facility?
    Yes there will be one at the venue

  • I need to collect my tickets, where do I do this?
    Please head to the ticket box office on site.

  • What time is the last entrance?
    You may enter the event during the show hours noted on your ticket. The last entrance will be 4.30, tickets will not be discounted for late arrivals.

  • My child is on the Autism Spectrum. What can you tell us about the queues and crowds at your event?
    BRICKLIVE is popular with all fans of LEGO and we are expecting a lot of visitors.

    We have a dedicated entrance for visitors with disabilities or on the Autism Spectrum.

    Within the event, there will be a range of activities happening throughout the day. Some of these will involve queuing to take part in, but there will also be lots of areas dedicated to having big piles of LEGO bricks that people can just jump into and play with, with no arranged queues. Additionally there will be lots of exhibition areas where models are on display which won’t have any queues, but which can get crowded as everyone wants to see the amazing things the Adult Fans of LEGO have created from their own imaginations.

    Ultimately, we know that every child with autism is different and we encourage you to consider what will work best for your family.

  • I want to have a BRICK lane Stand, who should I contact?
    Please email info@multiplay.com and we will send you details.

  • How do I apply to exhibit my LEGO in the Fan Zone?
    Please email info@bricklive.co.uk for more information.

  • How do I sign up to volunteer at BRICKLIVE?
    Please email info@bricklive.co.uk for more information.

  • Will tickets sell out and why is it better to book in advance?

    We cannot guarantee tickets will be available on the door previous years the event has sold out! Go to our buy tickets page to buy your tickets today!

 

FAQs ticketing questions

 

  • I have not received my confirmation, my tickets have not arrived, I have deleted my confirmation, or I have a question about my ticket order?
    If you haven’t chosen the option to print off your tickets at home your tickets will be sent to the address you inputted nearer to the show.

    If you not received your confirmation or have ANY ticketing questions please contact Ticket Factory. Click here to go to their contact form, or call them on 0844 338 7770 (calls cost 7p/minute)

  • Does my child need a ticket?
    If your child is aged 3 years and under, they will not need a ticket. Children aged 4 years and above will need a ticket.

  • How much are the tickets and what are the opening times for BRICKLIVE?

    The ticket prices and opening times for BRICKLIVE are:

    You will be able to access all the ticket prices on the Buy tickets page on the website. The opening times can be found on the Plan you visit page under the show info button.

  • Do you have concession tickets?
    Concessions are available for people with disabilities; registered carers go free. We offer one free concession ticket with each ticket sold to those with disabilities.To arrange your concession ticket, please call: 0800 640 5001 PLEASE NOTE- If you have purchased a concession ticket you will need to bring proof of identity and concession entitlement to the venue to gain entry.
  • What is included in the premium ticket?
    The premium ticket includes a special preview an hour on the day of your visit so you miss the queues, lanyard and pass.
  • Are you offering Group Booking Discounts?
    Yes we are! You will get one free ticket when you buy 10 tickets. To purchase Group Booking tickets please call
    Ticket factory on 0844 338 7770 (calls cost 7p a minute plus network extras)
  • Will the event sell out?
    BRICKLIVE is an incredibly popular event. We strongly encourage purchasing advance tickets to ensure your admission to the event. We cannot guarantee tickets will be available onsite at the Box Office during the event – keep an eye on this site to check availability!
  • Can I just walk up to the entrance of the show with my print off ticket voucher?
    Yes, the bar code on your print at home or mailed ticket will be scanned upon entrance.
  • I purchased tickets for the wrong day, can I switch my tickets?
    All ticket sales are final and non-transferable. If you would like to switch to a different day we will assist you as best we can, pending day availability. Please call your ticket agent-Ticket Factory – 0844 338 7770
    (calls cost 7p a minute plus network extras)
  • Can I buy a Premium ticket for a child and general ticket for an adult?
     To fully premium ticket experience, we recommend purchasing the same ticket type for each person in your group. We are unable to give general ticket holders access through the premium ticket entrance or allow in with half an hour preview.

BRICKLIVE is the UK’s biggest celebration of LEGO®.

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